Privacy Policy
Last updated: October 10th 2026
Umera Productions & ArtEnt Studios is an audiovisual and creative studio that, among its activities, offers products through its ArtEnt Store branch.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or use our website or make a purchase through ArtEnt Store.
PERSONAL INFORMATION WE COLLECT
When you visit our website, we may automatically collect certain information about your device, including your browser type, IP address, time zone, and certain cookies installed on your device. As you browse the website, we may also collect information about the pages or products you view, the websites or search terms that referred you to our website, and information about how you interact with the website. We refer to this information as Device Information.
We collect Device Information using technologies such as cookies and log files. Cookies are small data files stored on your device and may be used to ensure that the website functions properly, remember preferences, and, where permitted, analyse website usage. Log files may collect information such as your IP address, browser type, pages visited, date and time of access, and other technical information.
When you place or attempt to place an order through ArtEnt Store, we may collect information necessary to process and deliver your order, including:
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Name
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Billing address
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Shipping address
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Email address
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Telephone number, when provided
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Products purchased
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Order information
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Information necessary to process payment
Payments
Payments through ArtEnt Store may be processed by Stripe or PayPal.
Your payment information, including full card details, is processed directly by the relevant payment provider and is not normally stored by ArtEnt. Stripe, Klarna and PayPal may collect and process your personal information in accordance with their own privacy policies and terms. We refer to this information as Order Information.
In this Privacy Policy, Personal Information means both Device Information and Order Information.
HOW WE USE YOUR PERSONAL INFORMATION
We use Order Information to process and manage purchases made through ArtEnt Store, including:
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Processing payments;
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Preparing and shipping orders;
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Providing invoices and order confirmations;
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Communicating with you about your order;
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Managing returns, exchanges and refunds;
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Providing customer support;
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Meeting legal, tax and accounting requirements.
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We may also use this information to identify potential risks or fraud and to protect the security of our website, ArtEnt and our customers.
Where you have provided consent, or where permitted by applicable law, we may use your contact information to send you information about our products, news, projects, services, promotions, or other communications relating to ArtEnt and ArtEnt Store.
You can unsubscribe from marketing communications at any time.
We use Device Information to help detect and prevent potential risks and fraud, and to improve and optimise the operation, security and user experience of our website.
SHARING YOUR PERSONAL INFORMATION
We do not sell or rent your personal information.
We may share certain information with trusted service providers when necessary to operate ArtEnt and ArtEnt Store, including:
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Stripe, for payment processing;
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PayPal, for payment processing;
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Klarna, for payment processing;
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Shipping and delivery companies;
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Website hosting and technology providers;
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Customer support providers;
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Website analytics and security services;
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Accountants, advisers or other professional service providers, where necessary.
We only share information reasonably necessary for the relevant purpose and take reasonable steps to ensure that service providers handle personal information in accordance with applicable data-protection laws. We may also disclose personal information where required by law or by a competent authority.
COOKIES
Our website uses cookies and similar technologies to ensure that the website functions properly, improve the user experience and, where applicable, analyse website usage. Some cookies are necessary for the operation of the website. Other cookies, including certain analytics or marketing cookies, may require your consent under applicable law.
You can manage or change your cookie preferences through the options provided on our website or through your browser settings.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, and meeting our legal, tax and accounting obligations. When personal information is no longer required, it will be deleted or anonymised, unless we are legally required to retain it.
YOUR RIGHTS
Under the General Data Protection Regulation (GDPR) and applicable law, you may have the right to:
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Request access to your personal information;
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Request correction of inaccurate or incomplete information;
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Request deletion of your personal information, where legally applicable;
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Request restriction of processing;
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Object to certain processing of your personal information;
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Request portability of your personal information, where applicable;
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Withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details below.
SECURITY
We take reasonable technical and organisational measures to protect your personal information against unauthorized access, loss, alteration, disclosure or destruction. However, no method of electronic transmission or storage is completely secure.
CONTACT US
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Umera Productions | ArtEnt Studios
Email: info@umeraproductions.com | artent@umeraproductions.com
Address: Alameda de Basílio Teles 7, 4050-268 Porto, Portugal
If you believe that your data-protection rights have not been respected, you may also lodge a complaint with the relevant data-protection authority.
For Portugal:
Comissão Nacional de Proteção de Dados (CNPD)
www.cnpd.pt
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our website, services, ArtEnt Store, or applicable legal requirements.
The latest version will always be available on this page, with the date of the latest update shown above.
Umera Productions | ArtEnt Studios - 2026