How do i order from UMERA?
- You can order on our website.
Can i cancel my order?
- Yes you can. Note that this is only possible 24 hours after your order was placed. Once your order has been shipped, cancellation is not possible.
I put the wrong address in my order , what should i do?
- Please be aware of the address you enter , Umera Productions will not be responsible for any orders sent to wrong adresses.
How can i track my order?
- You will recieve an email with the tracking number.
My order arrived damaged, what should i do?
- Make sure to contact us within 24 hours , and provide evidence. this can be done by sending photos to our email: [email protected]
Do you offer exchanges?
- We do not accept exchanges.
I can not find an update about my order , what is going on?
- We are not responsible for any damage or loss , however you can always contact us for customer care : [email protected]